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SSENSE MONTRÉAL
SSENSE
Payment Information
Pricing and Currency
Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s).
In order to ensure the most accurate pricing, taxes and delivery fees while browsing, please select the desired shipping country at the bottom of any page.
Payment Method
Payment Method
SSENSE accepts payment via MasterCard, Paypal and Visa. Alipay is accepted, except for customers shopping from Australia, Canada, Hong Kong and Japan.
The ssense.com website is designed to facilitate easy and convenient payment. However, orders can also be placed via the SSENSE mobile app or by calling Customer Care.
Please note: only one method of payment will be accepted per transaction.
Payment Error Troubleshooting
If you receive one of the following error messages while attempting to check out, please refer to the instructions below:
Error Code |
Solution |
Transaction cannot be processed |
Contact your bank so they may authorize the transaction. |
Transaction cannot be processed, contact Customer Care |
Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team. |
Error codes beginning with 4 |
Contact your bank before attempting another checkout, or try a different payment method |
50000 |
Contact your bank before attempting another checkout, or try a different payment method |
50001 |
Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team. |
Error codes beginning with 6 |
Wait 15 minutes and attempt again. If the issue persists, contact our Customer Care team. |
Charging Your Card
Once an order has been placed, the funds allocated for that purchase will be temporarily on hold -- this is the standard pre-authorization period. While this is not an official charge, it is a step towards ensuring there are sufficient funds in the account to successfully complete the transaction.
The amount owed will only be officially deducted from your account once the order has been approved. At that point, the order will be prepared for shipment and the initial pre-authorization charge will automatically be voided.
Cancelling an order will result in the immediate voiding of the transaction. Please note that it may take your bank additional time to allocate the funds back into the account and update your statement.
Personal Information
As an online retailer, data and information security is of the utmost importance to us. The SSENSE internal security systems are thorough, secure and rigorous, ensuring that all information shared is protected and explicitly confidential.
For more information on our security network and data protection processes, visit our Privacy Policy.
Customer Care
Email:
customercare@ssense.com
Phone:
Monday to Friday, 9 AM to 8 PM (EST) and Saturday, 9 AM to 5 PM (EST)
North America Toll Free 1-877-637-6002 English 1-514-600-5818 French 1-514-700-2078
Chat: 24/7
Our phone lines are currently closed to better serve you on chat. - Test
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