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SSENSE MONTRÉAL
SSENSE
Product Information
Product Authenticity
To guarantee authenticity, the SSENSE inventory is directly supplied by the brands and designers in its collection. For added assurance, every order that we ship undergoes a thorough quality check. Certain items may also include the designer's own proof of authenticity, such as an authenticity card, a dust bag, packaging, etc.
Take a moment to read some of our reviews on TrustPilot.
Product Details
We try to ensure that the descriptions, prices, availability and other details of our goods published on the website are as accurate and up-to-date as possible.
Unfortunately, sometimes inaccuracies and errors may occur that affect your order. We will send a message to your e-mail address if the actual details are different from those stated in your order. We will not be bound by that order and unless you and we agree otherwise, your order will be cancelled, with any payment refunded, and there will be no contract.
Sizing
With such a wide range of international brands and designers, sizing variations are bound to occur. In order to help you find the best fit, the following information is available on every product page:
- A size conversion chart to help with international sizes
- Product-specific measurements (i.e sleeve length, pant leg width etc.)
- Sizes of the garments worn by the models, as well as their specific measurements
The above can be found in the ‘View Size Chart’ tab on any item’s product page.
Our Customer Care team is always available to answer any questions regarding measurements and fitting.
Garment Care
Indicated below are general care instructions according to fabric. For safe results, always test laundering on a small or hidden area of the garment first.
Please note that these are general recommendations. For more accurate guidelines, please follow the specific care instructions indicated on the garment label.
Natural Fabrics:
Cotton, silk, leather and wool are examples of natural fabrics produced from materials derived from plants and/or animals. Materials made from natural sources require special care and attention to preserve their quality.
Cotton |
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Linen |
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Cashmere |
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Mohair |
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Wool |
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Silk |
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Please note that pilling is a natural process that occasionally may occur in woolen fibres. Washing your clothes inside out will help prevent pilling and investing in an electric de-piller will help safely remove them. However, if left alone, these will eventually pull away on their own.
Synthetic Fabrics:
Synthetic fabrics are textiles made from man-made materials rather than natural ones.
Denim |
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Elastane |
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Modal |
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Nylon |
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Neoprene |
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Polyester |
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Polyamide |
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Rayon |
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Satin |
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Viscose |
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Leather Goods:
It is normal for leather goods, such as handbags, shoes, wallets etc. to bear natural imperfections and irregularities. These natural imperfections make every piece original and exclusive to you.
Natural-grained Leather |
Natural-grained leather is premium-grade hide that has not been buffed to showcase the skin’s natural “grain” or texture.
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Embossed Leather |
Embossed leather is leather that has been stamped to achieve a distinctive pattern.
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Buffed Leather |
Buffed leather is leather from which the top layer of grain has been removed to achieve a soft and clean surface.
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Patent Leather |
Patent leather is a coated leather with a glossy varnished surface.
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Suede Leather |
Suede is a leather that has a soft napped surface.
Do not clean suede with water alone as it will affect both the color and texture of the leather. |
Dog Accessories:
Customers who use dog accessories, including but not limited to collars, harnesses and leashes, acknowledge that SSENSE shall not be liable or responsible to any person, pet or entity for loss or damage caused, or alleged to have been caused, directly or indirectly by or from the products, information or ideas contained, suggested or referenced in any of our material, packaging or website.
Customer Care
Email:
customercare@ssense.com
Phone:
Monday to Friday, 9 AM to 8 PM (EST) and Saturday, 9 AM to 5 PM (EST)
North America Toll Free 1-877-637-6002 English 1-514-600-5818 French 1-514-700-2078
Chat: 24/7
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