Your Order

You can either create an account or proceed using our guest checkout.

Creating an account provides you with the ability to:

• Keep track of current orders and view previous purchases
• Request a return directly through your account; no phone calls or e-mail requests necessary
• Modify an order even after it was placed
• Conveniently place orders; all billing and shipping information is saved
• Sign up for the SSENSE newsletter in order to stay abreast of new arrivals, enjoy our top-tier editorial content, and get a heads up on upcoming sales

Once your order has been placed, an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details.

Please note that for exclusive releases, we reserve the right to limit quantities per order and/or customer.

If you notice any errors on your order confirmation please contact us so we can modify your order. You can also review your order details by accessing your Order History via your SSENSE account.

Once your order is placed, a standard processing time of up to 2 business days is required before the order is shipped out.

Orders placed after 11:00 AM (EST) may be processed the next business day and orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 AM (EST.)

Please note that during peak sale periods, processing times may vary.

You can modify or cancel your order as long as it has not been packed and/or shipped. We will do our best to accommodate any changes or cancellations before the order enters our shipping queues.

To Modify Your Order:

• Login into your SSENSE account
• Click on the Order History tab on the left-hand side
• Under Modify, select the subject of your request
• Fill out the contact form and send us your request

If you cannot access your SSENSE account, feel free to contact us and we will help you modify your order.

To Verify Your Order Status:

• Login into your SSENSE account
• Click on the Order History tab on the left-hand side
• Under Status, the order status will be marked as either Received, In Process or Shipped

To better understand the status of your order, please review the definitions below:

Received: Your order has been successfully placed and is ready to be processed

In Process: Your order has been approved and is ready to be packed

Shipped: Your order has been dispatched and a tracking number has been associated to your package