Return Policy

To initiate a return, please submit a request for a Return Authorization (RA) through your SSENSE account. Alternatively, you can contact our Customer Care team to assist you with the return process. SSENSE adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.

Guest Orders: If you placed your order as a guest, you must create an SSENSE account in order to request and manage a return yourself. If you prefer, you can contact our Customer Care team to help you facilitate the return.

Canada, the United States and Japan

Customers receive free shipping for returns.

Please follow this step-by-step guide to initiate a return request:

Step 1 - Access your ‘Order History’ from your account page

Step 2 - Request a prepaid return label (PPL)

Step 3 - Your PPL and return instructions will be sent to the e-mail address associated with the order.
Please note that when returning products that contain alcohol (such as fragrances) or batteries, a customer experience agent will be in touch with you within one business day to advise you on necessary shipping instructions and required documentation.

Step 4 - Print the label out and carefully follow the instructions

International Returns

International customers (excluding those in Japan) are responsible for covering the cost of return shipments and coordinating the return with their local post.

Please follow this step-by-step guide to initiate a return authorization:

Step 1 - Log in to your SSENSE account and access your ‘Order History’

Step 2 - Request a return authorization (RA)

Step 3 - An RA number and return instructions will be sent to the e-mail address associated with the order.
Please note that when returning products that contain alcohol (such as fragrances) or batteries, a customer experience agent will be in touch with you within one business day to advise you on necessary shipping instructions and required documentation.

Step 4 - Follow the instructions and coordinate the return with your local postal service.

Please ship returning international packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number.