Return Policy

COVID-19: We understand you may not be able to arrange a return as a result of your local public health regulations. In such cases, SSENSE will be flexible in accepting late returns: the period in which a return may be requested will be extended to 30 calendar days from the receipt of your order.

Free return shipping is offered to customers located in the United States. To return one or more items from an order:

• The return must be requested within 30 days of the delivery date
• The item must be in its original, unused, unaltered and unwashed condition
• The item must be returned with the tags and packaging in their original condition

Please note: Final Sale items are not eligible for return.

Footwear: when trying on footwear for the first time we ask that clean socks be worn. Please make sure to test the footwear on a carpeted surface, so as not to damage the soles. The dust bag and/or shoe box must be returned alongside the footwear, in its original condition. Please be sure to place the shoe box inside a shipping box so as to prevent damages during transit.

Intimate apparel and swimwear: must be returned unworn, and with the original hygienic protection sticker still intact. This applies to lingerie, hosiery, underwear, swimsuits, bikini bottoms, etc.

Face Masks: in the interest of hygiene, face masks and face coverings are considered Final Sale.

Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.

Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.

SSENSE reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.

To initiate a return, please submit a request for a Return Authorization (RA) through your SSENSE account. Alternatively, you can contact our Customer Care team to assist you with the return process. SSENSE adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.

Guest Orders: If you placed your order as a guest, you must create an SSENSE account in order to request and manage a return yourself. If you prefer, you can contact our Customer Care team to help you facilitate the return.

United States 

Customers receive free shipping for returns.

Please follow this step-by-step guide to initiate a return request:

Step 1 - Access your ‘Order History’ from your account page
Step 2 - Request a prepaid return label (PPL)
Step 3 - Your PPL and return instructions will be sent to the e-mail address associated with the order
Step 4 - Print the label out and carefully follow the instructions